This Privacy Policy explains how 9winbox collects, uses, stores, shares, and protects the personal data of users who access the 9winbox platform. We are committed to handling your information responsibly and in accordance with applicable data protection laws.
9winbox ("we", "us", "our", "the Platform") operates the online gaming and sports betting platform accessible at 9winbox.org. For the purposes of this Privacy Policy, 9winbox is the data controller in respect of personal data collected through the Platform from users located in Malaysia and other jurisdictions in which the Platform is made available.
This Privacy Policy applies to all current and former registered users of the 9winbox Platform, as well as visitors who browse the Platform without registering. By accessing the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please discontinue use of the Platform immediately.
References to "personal data" in this Policy mean any information that identifies or could reasonably be used to identify you as a natural person, whether directly or in combination with other data we hold.
When you create a 9winbox account, we collect the personal data you provide directly, including:
To comply with our obligations under applicable gaming regulations and anti-money laundering requirements, 9winbox collects identity verification documents prior to processing withdrawals. This may include copies of your MyKad, passport, or other government-issued identity document, as well as proof of address and, where required by transaction value thresholds, source of funds documentation.
We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (such as e-wallet account references or masked bank account numbers), and transaction timestamps. Full payment credentials — such as banking passwords, full card numbers, or complete e-wallet PINs — are never processed or stored by 9winbox directly; such data is handled exclusively by our regulated payment processing partners.
When you access the 9winbox Platform, we automatically collect technical data including:
Where you contact 9winbox support via Live Chat, WhatsApp, or email, we retain records of those communications for service quality, compliance, and dispute resolution purposes. This includes the content of messages, timestamps, and the support agent interaction history associated with your account.
| Data Category | Examples | Collection Trigger |
|---|---|---|
| Registration Data | Name, DOB, email, mobile | Account creation |
| KYC / Identity Data | MyKad, passport, proof of address | First withdrawal request |
| Financial Data | Transaction records, payment method refs | Deposits & withdrawals |
| Usage Data | IP, device info, session logs, game history | Platform access |
| Communications Data | Support chat logs, email correspondence | Support interaction |
| Cookie / Tracking Data | Session cookies, analytics identifiers | Browser visit |
9winbox uses the personal data we collect for the following purposes:
9winbox processes your personal data on the following legal bases, as applicable to each processing activity:
The 9winbox Platform uses cookies and similar tracking technologies to operate essential site functions, remember your login session, analyse Platform usage, and (where consent is given) deliver personalised content. The categories of cookies used include:
You may manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in to and use the 9winbox Platform.
9winbox does not sell your personal data to third parties. We share personal data only in the following circumstances and with the following categories of recipients:
All third-party recipients of 9winbox user data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose beyond the scope of the services they provide to 9winbox.
The 9winbox Platform and its service providers may process your personal data in jurisdictions outside Malaysia. Where personal data is transferred internationally, 9winbox takes reasonable steps to ensure that appropriate safeguards are in place to protect your data, including contractual data protection obligations with recipient entities. By using the 9winbox Platform, you acknowledge that your data may be processed in jurisdictions that may not offer the same level of data protection as Malaysia. 9winbox takes this responsibility seriously and implements appropriate technical and organisational measures to protect transferred data.
9winbox retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with 9winbox's internal data management procedures.
Subject to applicable law, you have the following rights in respect of your personal data held by 9winbox:
To exercise any of these rights, contact the 9winbox data team at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within 30 days, and may request identity verification before processing your request.
The 9winbox Platform is strictly intended for users aged 21 and above. 9winbox does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under 21 in your household has registered with 9winbox, please contact us immediately at [email protected] so we can take appropriate action.
9winbox implements technical and organisational security measures appropriate to the sensitivity of the personal data we process. These measures include:
Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. 9winbox cannot guarantee absolute security but is committed to maintaining industry-standard protections and responding promptly to any identified data security incidents.
The 9winbox Platform does not contain links to external third-party websites as a matter of policy. Where references are made to third-party services (such as payment method providers), such references are for informational purposes only. 9winbox is not responsible for the privacy practices or content of any third-party services, and users are encouraged to review the privacy policies of any third-party services they use in connection with their 9winbox account (such as their e-wallet provider or bank).
9winbox may update this Privacy Policy from time to time to reflect changes in our data practices, Platform functionality, or applicable legal requirements. Material changes to this Policy will be communicated to registered users via the email address on file at least seven (7) days prior to the effective date of the change. The "Last Updated" date at the top of this page reflects the most recent revision. Your continued use of the Platform after the effective date of any change constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or the way 9winbox handles your personal data, please contact us using the following channels:
We aim to acknowledge all privacy-related communications within 48 hours and to resolve requests within 30 calendar days. Complex requests may take longer, in which case we will notify you of the extended timeline and the reason for the delay.
Six commitments 9winbox makes to every Malaysian player on data privacy.
Every interaction between your device and the 9winbox Platform — login, deposits, game play, support chat — is encrypted via TLS/SSL. Your data in transit is protected against interception. Always verify the padlock icon in your browser before entering credentials.
9winbox does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is shared only with regulated service providers necessary to operate the Platform — payment processors, KYC partners, and technology providers — under strict contractual data protection obligations.
Once regulatory retention periods have expired, your data is securely deleted or anonymised. You may request erasure of your personal data at any time — 9winbox will process your request subject to applicable legal retention obligations, and respond within 30 days.
You have the right to request a copy of the personal data 9winbox holds about you. Submit a data access request to [email protected] with the subject line "Data Rights Request" and your registered email. Verification will be required before data is released.
Marketing communications are opt-in only. If you've consented previously and wish to stop receiving promotional emails or SMS messages from 9winbox, update your notification preferences in Account Settings at any time. Opt-out takes effect immediately.
9winbox actively enforces its 21+ age restriction through KYC verification. We do not knowingly collect data from individuals under 21. If you believe a minor has registered, contact us immediately. Protecting younger users from exposure to gambling platforms is a core responsibility we take seriously.
9winbox protects your personal data with the same care we put into our games and payouts. Play live casino, slots, and sports betting on a platform that takes privacy as seriously as you do. For players aged 21 and above in Malaysia.